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Saturday, August 13 • 3:30pm - 5:00pm
Innovation and Business Process Change II (SIGOSRA)

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Chair: Elizabeth Regan - University of South Carolina

End-users’ Perspective on Digitalization: A Study on Work Order Processing in the German Banking Industry
Julian Schmidt - University of Hamburg; Paul Drews - Leuphana University of Lüneburg; Ingrid Schirmer - University of Hamburg
Attributes of Service Systems: An Interaction Approach
Hannes Parbs, Christian Kellner, Jens Poeppelbuss - University of Bremen

Saturday August 13, 2016 3:30pm - 5:00pm PDT
Nautilus 1